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CRM Archive - Dastani Consulting

See what’s next – Big Data Analytics

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Increasing digitalization is changing the B2B business dramatically. The importance of online channels is growing and B2B buyers are digital natives. The classic business intelligence structures are overwhelmed by the analysis of large amounts of data. Big Data Analytics is the strongest trend in B2B and has gained in relevance as a pillar of digital transformation.  Read More

Customer Value: AI (Artificial Intelligence) breathes life into CRM data

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Customer Value: AI (Artificial Intelligence) breathes life into CRM data

Many companies apply CRM systems but use the existing data inadequately in identifying and exploiting turnover potentials. But algorithms driven by AI (Artificial Intelligence) enable the prediction of individual purchasing behaviours, so that data that is lying dormant in a company’s CRM system can be turned into a valuable information source. Read More

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