The Corona crisis is having a significant impact on consumer habits. Face-to-face contacts are limited and digital channels are moving strongly to the forefront of customer relationships and interactions. Read More
2020 was unpredictable – but what does that in turn mean for 2021? Digital B2B-sales relies much more on AI-based solutions to derive targeted predictions for the future from collected data. In 2021, key trends for the use of AI in B2B-sales are therefore expected. Read More
Only those who know their customers can accompany and inspire them throughout their customer experience. All you need is the following approach: Customer Intelligence. Read More
Like almost all areas of work, digitisation has also presented sales and marketing with new challenges. Customers have a higher information content and therefore have higher expectations of the sales process. The customer experience has become an important criterion and requires intensive cooperation between marketing and sales, supported by artificial intelligence (AI). Read More
The year 2020 is about to start: artificial intelligence (AI), chatbots, customer journey, customer experience, … – all these buzzwords indicate that sales have long been influenced by this and are in a phase of change. Read More
The B2B business, with a focus on online commerce, is slowly discovering artificial intelligence for itself. Those who adapt their approach and track down exciting approaches will be able to offer their customers a great deal in the future and experience a significant upswing in business. Read the first part of the article to find out what additional contributions AI can make to B2B. Read More
Big data analysis instead of gut feeling in the Christmas business: With the use of artificial intelligence (AI), the long-awaited Christmas wishes can be identified and the customer experience can be improved. Read More
An ever-increasing challenge for sales will be the proper use of limited and expensive resources. Predictive analytics is becoming increasingly important as a planning and analysis tool and can support sales teams in the data-driven sales planning of B2B business. Read More
Trading companies: customer experience and Artificial Intelligence
As a transitional sector, dealers are challenged to rethink their business models and adapt to a generation of customers that is pampered by GAFA (Google, Amazon, Facebook, Apple). Analyses based on AI (Artificial Intelligence) help to sustainably improve not only the digital but also the physical shopping experience. Read More
